FAQ

Table of Contents

• Ordering in the Webshop
• Delivery & Collection
• Reorders
• Culinary Coupons
• Invoice & Payment
• Cancellations
• Dishware & Dishware Exchange
• Getting Started

Ordering in the Webshop

How does the ordering process work?

You will find a step-by-step guide under 'Getting Started'. Our webshop intuitively guides you through the entire process.

What happens after you complete your order?

Once your order has been received, we personally take care of it. Our team will carefully review all details and contact you if any questions arise. This ensures everything is perfectly prepared for your event.

How can I add items to my order?

Simply log in to your customer account and place a new order. Select the same event as well as your hall and booth number. Your orders will automatically be combined.

Until when can I change my order?

Changes are free of charge up to 7 working days before the first event day. Please contact us at messe.catering@feinkost-kaefer.de.

Why do we charge a handling fee for last-minute orders?

Our planning starts long before the event. Last-minute orders mean additional effort for our team – from kitchen organization to logistics. To compensate for this extra work, we charge a handling fee for orders placed within 10 days before the event.

Delivery & Collection

Why do we recommend delivery on the last setup day?

This way, you can receive and store your items in advance and start the first day of the event stress-free.

How does collection on the last event day work?

Collection takes place during the last hour of the event. Please ensure that all beverage boxes are packed by type. For comprehensive support, we offer service staff.

Reorders

How can I reorder during the event?

We accept reorders by phone at +49 89 949 242 03. Our team is available throughout the event.

Can I also reorder food?

We will check our capacities and inform you after consulting with the kitchen. We recommend placing your order as early as possible.

Culinary Coupons

What are culinary coupons and how do I get them?

Culinary coupons can be redeemed at our gastronomy areas. Please order them by email at messe.catering@feinkost-kaefer.de.

Invoice & Payment

How can I pay?

You can pay by invoice or credit card. Direct webshop payment will be available soon.

When will I receive my invoice?

The final invoice will be sent by email shortly after the event.

Cancellations

Can I cancel ordered items?

Up to 7 working days before the last setup day, you can adjust quantities. During the event, only beverages can be cancelled free of charge.

Dishware & Dishware Exchange

What is the difference between a one-time dishware order and a daily dishware exchange?

A one-time delivery is suitable if you have washing facilities at your booth. Without a dishwasher, we recommend daily exchange.

Why do both delivery and handling fees apply?

Delivery fees cover logistics for food, beverages, and equipment. Dishware is delivered by an external partner, and their delivery fees are passed on. Handling fees apply for each trip – whether delivery or interim collection. The initial delivery includes final collection.

How do I order dishware in the webshop?

Under 'Getting Started' you will find the guide. In the 'Dishware & Glassware' section you can, choose between one-time delivery or daily exchange and add items to your cart.

What if I have no space for racks and transport boxes?

Storage in our areas is not free of charge. Customers are responsible for transport boxes to ensure proper return.

Can I reorder dishware during the event?

Reorders are only possible after consultation. Contact: +49 89 949 242 03. We will check capacities but cannot guarantee availability. Handling fees apply for each additional delivery.

Getting Started

How does the ordering process in the webshop work?

1. Start on our homepage: Explore our assortment or select your event – we guide you through the ordering process.
2. Choose your event, enter hall and booth number, and click 'Next'.
3. Set the number of deliveries and time slots. For equipment and beverages, we recommend delivery on the setup day. Save each selection.
4. Click 'To Assortment' and browse food, beverages, equipment & staff, or dishware & glassware.
5. Add products to your cart, select delivery time and quantity – simple and convenient.
6. Check your cart at the top right. Edit your selection or proceed to checkout.
7. Log in or register as a new customer.
8. Review your details, choose your payment method, and accept the terms and conditions. 9. Complete your order – you will immediately receive a confirmation email.